Frequently Asked Questions
Everything you need to know about bringing Xanadu Living into your home.
What is the typical shipping timeline for furniture?
Standard shipping for in-stock furniture items typically takes 7-14 business days. Custom or made-to-order pieces may take 4-8 weeks depending on the artisan's lead time.
Do you offer white-glove delivery services?
Yes, we offer white-glove delivery on all large furniture items. This includes room-of-choice placement, light assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most home decor items. Products must be in their original packaging and unused condition. Please note that custom-made furniture is final sale.
Are your wood products sustainably sourced?
Sustainability is at the heart of Xanadu Living. We partner with suppliers who use FSC-certified timber and reclaimed materials to ensure our environmental impact is minimized.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also track your order through your account dashboard on our website.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For larger furniture purchases, we also offer flexible financing options through Affirm.